Session Terms

Last updated: November 2026 · Español · Hrvatski

These terms explain how booking, payment and cancellation work for private sessions with me. By booking a session you agree to them. They are part of how The Soul Academy, S.L. (CIF B02980472), trading as Nai Do Transpersonal Academy, Av. Miguel de Unamuno 29, 28806 Alcalá de Henares, Spain, runs the practice.

What this work is

My sessions complement medical and psychological care and never replace it. They do not diagnose or treat medical or psychiatric conditions, and results vary from person to person, so I never promise outcomes. If you are currently in treatment, I recommend telling your doctor or therapist that you plan to work with me.

If you are in crisis, please contact a crisis line or your local emergency number first. The guide lists them.

Booking

  • You can book a free 30-minute call first. For some approaches, such as Life Between Lives and Quantum Consciousness, a conversation or a first session comes before booking.
  • You can book online through Calendly, or directly with me after our free call. By booking, you confirm you are 18 or older and that the details you give are accurate.
  • After booking you receive a short intake form. If it shows that this work isn't right for you at the moment, I will tell you honestly and you receive a full refund.
  • If it turns out that important information was left out or not true, for example about your health, medication or treatment, I may stop or not start the session for your safety. If another way of working together is then safe and right for you, such as Adlerian counseling or coaching, what you paid goes toward that and anything not used is refunded. If not, you receive a full refund.

Fees and payment

  • Fees are listed on the Private Sessions page. Depending on where you live, an adjusted price may apply. We agree on it on the free call before you book.
  • If you book online, you pay when you book, and your time is confirmed once the payment goes through.
  • If you book directly with me, you pay by bank transfer to The Soul Academy, S.L. The transfer needs to arrive at least 10 days before the session. If you book 10 days or less ahead, please make the transfer when you book and send me proof the same day. I hold the time for 24 hours. Your booking is confirmed once the payment arrives. For Adlerian counseling, the transfer needs to arrive at least 48 hours before each session.
  • Hypnotherapy, regression, Life Between Lives and Parts Therapy include a follow-up session about two weeks later.
  • Coaching is paid per session. If you prepay several sessions, any you don’t use are refunded.

Rescheduling and cancellation

  • More than 72 hours before your session: you can reschedule at no charge, subject to availability.
  • Less than 72 hours before: cancelling or rescheduling is not refunded, because the time has been reserved and prepared for you. In a genuine emergency, write to me and we will find a fair solution.
  • If you don't attend without letting me know, the fee is not refunded.
  • This does not affect your legal right to cancel within 14 days of booking, for sessions that haven't taken place yet.
  • If I need to cancel, you choose between a new time and a full refund.

You can reschedule or cancel with the link in your booking confirmation, or by writing to me.

Online sessions

All sessions take place on Zoom. Please join from a quiet, private place where you won't be disturbed, with a stable connection, and never while driving. If the connection fails, we continue as soon as it is back, or find a new time at no cost.

Confidentiality and recordings

What you share is confidential, except where the law requires otherwise or there is a risk to your safety or someone else's. Sessions are only recorded with your permission, given in the intake form. How I handle your data is described in the Privacy Policy.

Website content

The texts, images and materials on this website belong to Sanela Čović and may not be copied or reused without written permission.

Changes and contact

If these terms change, I will update them here. Bookings already made follow the terms in place when you booked. These terms follow Spanish law. Questions? Write to sanela@sanelacovic.com.